SSER Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sserltd@aol.com.

Making A Purchase:
Making a purchase could not be easier. Just browse our site, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept PayPal, Visa, Mastercard and most debit/credit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Privacy Policy:
SSER Ltd. does not store credit card details nor do we share customer details with any 3rd parties unless you were to give us explicit written authority to do so or we were required by law to do so. We will do our best to ensure that any personal data we hold about you is both accurate and secure. Data collected by this site (including any cookies) is only used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases

If you disable the cookies then you will not be able to create/login to an account and you would have to enter all of your details again when placing a subsequent order. Without cookies, key features such as the shopping basket and the checkout cannot operate. To find out more about cookies and this site please go to the Support section of the top menu.

Privacy Policy - General Data Protection Regulation (GDPR):
We only hold GDPR information as provided by a school/individual in order to fulfil their purchase order. We do not disclose any details or data to any other company, organisation or individual. All data is held on password protected computers. For school orders we only hold names of the staff placing orders and possibly their position in the school (e.g. Bursar, Head of Science, etc.) if this was provided at the time of ordering.

All software purchases are done so under the terms of our 25 year licence agreement - this is a legal contract. Pursuant to these contracts we hold all information regarding purchases in order to maintain a database of copyright licences. This database is used to offer customers low cost upgrades and to verify that an appropriate licence has been purchased. The copyright database does not hold any personal data.

Credit Card Security:
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Shipping And Handling:
All standard shipping and handling costs are included in the price. We use Royal Mail or International Recorded post to deliver the goods.

Delivery Schedule:
Goods are normally despatched by standard post within one working day of receiving your order and are normally received within 3 working days. International orders are sent via airmail and are generally received within 5 working days. Special delivery is available by request (at cost) and this guarantees delivery by 1.00 pm the next working day.

Back Orders:
SSER holds stock of all goods. You will always be informed by email of any unforeseen delay and will be given the option to cancel your order.

Tax Charges:
VAT is added at the current % rate for all orders made from the within the UK. All other orders are VAT free and you should click the exempt button to reduce VAT to zero.

Guarantee:
All goods are guaranteed for a period of 1 year guarantee from the date of invoice. This guarantee specifically excludes faults caused by accident, neglect or misuse. Where a manufacturer's guarantee is offered with any goods it is additional to this guarantee. During the period of guarantee, subject to the conditions above, goods will be replaced free of charge.

Reaching Us:
If you need to reach us please email us on sserltd@aol.com.

Returns Policy:
Normally, consumers may cancel their order within seven days of placing it or within seven days from the receipt of goods (whichever is the longer). However, SSER Ltd. only sell digital software and printed masters (of the intellectual property contained therein) and as such our products are covered by Section 13 (d) of 'The Consumer Protection (Distance Selling) Regulations 2000' which states that 'a consumer does not have the right to cancel the contract if the goods are computer software and the goods have been unsealed by the consumer'.

Therefore, by breaking the copyright seal that protects the goods, or by using the Goods in any way (including downloadable software), the Buyer agrees to be bound by the terms of the Licence Agreement and to pay for the said goods if not already paid for.

If before breaking the copyright seal (that protects the goods) the Buyer does not agree to the terms of the Licence Agreement (a printed copy is provided with the goods), then the Buyer shall immediately ask SSER Ltd. for an official returns number. Nothing in these terms or Licence Agreement will affect the statutory rights of a consumer in 'consumer transactions' governed by the laws of England, Wales and EU regulations.

N.B. The Consumer Protection (Distance Selling) Regulations 2000 define "consumer" as meaning any natural person who, in the contracts covered by these Regulations, is acting for purposes which are outside his trade, business or profession.

Remittance Terms:
For orders placed by educational establishments such as Schools the terms will be 30 days. Private Nurseries will have to pay with order as do all other businesses and private consumers.